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Production Time

For production lead times on catalog quantities, please refer to the web page for the specific product.

Lead times are for catalog quantities & are subject to change.

Rush Orders

Contact factory for availability of Rush Orders.

Over-Runs or Under-Runs

All orders are subject to ship 5% over or under the quantity ordered except for paper presentation folders. Invoices will reflect the actual quantity shipped. Any order requiring the exact amount will be billed $50.00(G). Exact shipping is not available on custom items or paper presentation folders.

Shipping and Freight Claims

Mi Line by Fey is committed to creating an effortless experience for our customers. As part of that effort we want to make sure you have no worries or concerns when you send us purchase orders, when we produce your orders or when we ship orders to your client.

If you choose to utilize Fey Promo as the shipper with freight charges added to your invoice, you will be fully protected concerning damaged goods or lost shipments. You will not pay for damaged goods or late shipments caused by the freight carrier. We will take care of the entire claim processing process with the freight carrier from start to finish. We've got everything covered.

If you choose to utilize your shipping number and the product(s) get damaged, the responsibility shifts from Fey Promo to you. Your firm will be responsible for payment of the Fey Promo invoice related to the products minus the shipment insurance monies paid by the parcel shipping firm to Fey Promo as the shipment originator. Note: Parcel shipping firms base insurance coverage is $100. In these situations, you will be responsible to initiate any/all claims with the parcel shipping company and Fey Promo will apply at $50.00(X) processing fee to cover our costs for assisting with the claim.

We encourage everyone to trust the 50+ years of Fey Promo commitment to the industry and our customers and become part of the 'effortless experience'.

Drop Shipments

Drop Shipments are products shipping to Multiple addresses from one order.

A charge of $20.00 (G) will apply for each address beyond the first. Our form must be filled out before order will be processed. Lead time does not start until order is processed.

Split Shipments

Split Shipments are repeat orders shipped on multiple days.

No charge for Split shipments. All future shipments must ship within six months.

Shipping Methods

Unless you provide specific instructions, we will select a carrier. We can only assure date of shipment, but cannot be held responsible for arrival date.

Special Shipping Instructions

Special mailing labels, packaging requirements and shipping services will add to the published lead times and additional charges may apply.

Returns

Prior to return, all merchandise requires a written authorization in order to be eligible for credit. First quality, blank merchandise returns are subject to a 15% restocking fee. Returns must be sent freight prepaid within 60 days of original shipment.

Weights

Weights shown are approximated for packaging only and may vary slightly.