Ordering
Orders are accepted from qualified promotional products distributors only.
When submitting purchase order, please make sure to indicate if proof is needed.
When sending production ready artwork via e-mail, please include PO# in the
subject line.
Order Cancellations
Orders can only be cancelled with written authorization prior to imprinting or
production. All applicable charges incurred prior to cancellation will be
invoiced with a minimum charge of $60.00 (G). Orders on-hold beyond thirty
(30) days with no response are subject to cancellation.
Order Minimums
Please contact customer service for current less than minimum order options.
Combined Pricing
When ordering a combination of different items, pricing cannot be combined.
Assorted Product Colors
Assorted product colors are available at no charge for up to four colors with no imprint color change. Each color must meet the catalog minimum order quantity for the product. Please note that imprint, artwork, and decoration method cannot vary. Unable to assort within the same shipping box.
Increase of Order Quantities
We will try to accommodate increases in order quantities. Once production has begun, any increase will be treated as a separate order and billed accordingly.
Over-Runs or Under-Runs
All orders are subject to ship 5% over or under the quantity ordered except for paper presentation folders and paper binders.
Those items are subject to 10% over/unders. Invoices will reflect the actual quantity shipped.
Exact Quantity
Any order requiring the exact amount will be billed $50.00(G). Exact shipping is not available on custom items, or paper presentation folders.
Random Samples
Random samples are available at no charge on items with a $10.00 or less last column catalog price (shipping number required).
Random samples requested of items greater than $10.00 last column catalog price will be invoiced the net EQP price (shipping costs may apply).
Blank Products
Blank products are available on catalog quantities only.
Blank products are priced at NQP (Next Quantity Pricing).
Standard lead time applies.
Returns
Prior to return, all merchandise requires a written authorization in order to be eligible for credit. First quality, blank merchandise returns are subject to a 15% restocking fee. Returns must be sent freight prepaid within 60 days of original shipment.
Production Time
For production lead times on catalog quantities, please refer to the web page for the specific product.
Lead times are for catalog quantities & are subject to change.
Rush Orders
Contact Factory for availability of Rush Orders.
Product Tolerances
Our products may vary in size up to 1/4" in any direction from the published product size.
General Disclaimer
Fey reserves the right to make slight specification changes to materials and/or products. We reserve the right to use any products we produce in our advertising unless you specify otherwise in writing at the time of the order. The imprints shown in this catalog are the property of the organizations they represent. They are intended to illustrate our capabilities, are are not an indication of any endorsement. All prices are shown in U.S. Dollars.
As part of our commitment to service excellence we inspect all outgoing orders. However, product and decoration should be inspected for quality and accuracy upon delivery. Requests for replacement and/or refunds will not be reviewed or authorized if greater than 60 days after shipment.